I cannot sign in

Postbean has two ways in: email and password, or Continue with Google. There is no magic-link sign-in, so if you are waiting for a login link in your inbox, nothing is coming — what you want is one of the below.

Sign in at postbean.app/auth/login.

”These credentials do not match our records”

Usually the wrong address rather than the wrong password, especially if you have both a personal and a work email.

If you signed up with Continue with Google, there is no password on the account. Use the Google button. To add a password as well, sign in with Google first and set one in Settings → Password.

Resetting your password

1. On the login screen, click Forgot your password?
2. Enter your email address.
3. Open the email and follow the link.

If the email does not arrive within a few minutes:

• Check spam and promotions.
• Confirm you typed the address you actually signed up with — a reset request for an unknown address does not send anything, by design.
• Search your inbox for older Postbean emails; whichever address they went to is the one on the account.

Verification email did not arrive

New email-and-password accounts get a verification email. If it is missing, sign in and use the Resend verification email button on the prompt you land on.

If the address itself has a typo in it, see Changing your email address.

Signed in but everything is empty

You are probably in a different account from the one with your work in it — the same confusion that causes payments not to appear. Sign out and try your other address.

Nothing works

Write to support@postbean.app from the address on the account, and say whether you signed up with Google or with a password.