I paid but my plan did not change
You completed checkout, the money left your account, and Settings → Billing still shows Free. Three things cause this, in roughly this order of likelihood.
1. You are signed in as a different account
Section titled “1. You are signed in as a different account”The subscription attaches to the Postbean account that started the checkout. If you have more than one account, you may be looking at the wrong one.
Check the Lemon Squeezy receipt in your inbox — it names the email used at checkout. Sign out, sign in with that address, and open Settings → Billing.
If you signed up with Continue with Google, the account email is the Google one, which is not always the address you typed at checkout.
2. The confirmation has not arrived yet
Section titled “2. The confirmation has not arrived yet”Lemon Squeezy notifies Postbean by webhook. It is normally instant, occasionally it takes a minute or two. Reload the billing page before assuming something is broken.
3. The payment did not actually complete
Section titled “3. The payment did not actually complete”A card that was authorized but declined, or a checkout closed before the last step, leaves a pending charge on your statement that disappears in a few days. The receipt is what tells you apart: no receipt, no completed payment.
Still nothing
Section titled “Still nothing”Write to support@postbean.app with:
- the email you are signed in with,
- the email on the receipt,
- and the order number from the receipt.
That is enough to find the subscription and attach it to the right account. If it turns out the charge went nowhere useful, it falls under the 14-day guarantee.